FAQs
1. Ordering & Products
How do I place an order and apply a discount code?
Simply add your desired items to the cart and proceed to checkout. On the checkout page, enter your discount code in the promo field before completing payment.
What payment methods do you accept? Do you offer gift cards?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. Yes, we offer digital gift cards, which can be purchased and sent instantly.
Can I cancel or change my order after placing it?
We process orders quickly, so if you need to make changes or cancel, please contact us within 1 hour of placing your order. After this, changes may not be possible.
What if the item I want is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page. We'll email you as soon as it’s available again.
What sizes, materials, and color options are available?
All available sizes, colors, and material details are listed on the product page. If you need more info, feel free to reach out to us.
How do I use the product after purchase?
Product usage instructions are included in the package and on the product page. If you need more help, our support team is happy to assist.
2. Shipping & Delivery
What are the shipping costs and delivery times?
We offer free standard shipping on most orders. Delivery typically takes 5–12 business days, depending on your location. Expedited options may be available at checkout.
Do you offer international shipping?
Yes, we ship worldwide to over 200 countries. Shipping times and availability may vary by destination.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also track it through the "Track Your Order" page on our website.
What happens if my order is delayed or arrives damaged?
If your order is delayed or arrives damaged, please contact our support team within 7 days of delivery. We’ll make it right with a replacement or refund.
3. Returns & Exchanges
What is your return and exchange policy?
We offer hassle-free returns within 14 or 30 days (depending on product type). Items must be unused and in original condition. Contact us to initiate a return.
How do I return a faulty item?
If your item is faulty or damaged, please email us with a photo and your order number. We’ll arrange a return or send a replacement immediately.
How long does it take to process a return?
Once we receive your return, refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
4. Account & Support
How do I create or reset my account password?
Click “Account” at the top of our site, then choose “Create Account” or “Forgot Password” to reset your login details.
How can I contact customer support?
You can reach us through our Contact page, by email, or via live chat (if available). We aim to respond within 24 hours.
What is your privacy policy?
We value your privacy. Your personal information is securely stored and never shared without consent. Read our full privacy policy [here].
How do I unsubscribe from emails?
Click “Unsubscribe” at the bottom of any email from us, or manage your email preferences in your account settings.
5. Product Info & Miscellaneous
What are the key features, benefits, and usage of the product?
Each product page includes full details about features, benefits, and how to use the item. If you need guidance, our team can help.
Where can I find more information or request samples?
You can find detailed information on each product page. For sample requests, please contact customer support.
How are products packaged?
Our products are carefully packaged for protection during shipping, using eco-friendly materials wherever possible.
Do you have a physical store or set business hours?
We are currently an online-only store. Our customer service team is available Monday–Friday, 9 AM–5 PM (local time).